Hospital Policies

Thank you for reviewing our hospital policies. We implement these policies to ensure all clients have a seamless visit.

Appointment Confirmation

To ensure that we can provide the best possible care for all our patients, we kindly request that all appointments be confirmed by 4pm the day before your scheduled visit. This allows us to reserve your slot and allocate the necessary resources for your pet’s needs. Failure to confirm your appointment may result in the cancellation of your reservation. We appreciate your understanding and cooperation in this matter.

Medication Refills

At Bloomington Veterinary Hospital, we prioritize the well-being of your furry companions. To guarantee that your pet never runs out of essential medications, we require a 24-48 hours’ notice for all medication refills. This timeframe ensures that our pharmacy team can efficiently process your request, review your pet’s medical records, and provide you with the necessary medications. We kindly ask for your cooperation in adhering to this policy, as it allows us to maintain a streamlined and reliable service for all our valued clients.

Appointments for All Services

To provide the highest level of care and attention to each and every patient, we require appointments for all services, including nail trims and gland expressions. By scheduling an appointment, we can allocate the appropriate amount of time and resources to ensure a comfortable and stress-free experience for your pet. Walk-ins may be accommodated based on availability, but appointments are strongly recommended to avoid extended waiting times. We appreciate your cooperation in helping us maintain a well-organized and efficient system for the benefit of all our clients and their beloved pets.

If you have any questions or require further information, please don’t hesitate to contact our friendly staff. Thank you for choosing Bloomington Veterinary Hospital as your trusted veterinary partner.

Appointment Deposit Policy

For routine appointments, a non-refundable deposit of $50 will be required at the time of booking, while surgical procedures will necessitate a $100 deposit upon scheduling. This policy aims to encourage responsible scheduling, reduce last-minute cancellations, and optimize our operations to better serve all clients. The deposits are non-refundable but will be credited towards the final bill for honored appointments, ensuring that our resources are efficiently utilized while maintaining the highest standard of service. In the event of a genuine emergency, exceptions may be considered.

Late Cancellation Fee Policy

To ensure efficient scheduling and fairness to all clients, we have implemented a late cancellation fee policy. Effective immediately, if you cancel your appointment without providing at least 24 business hours’ notice, your $50 appointment deposit will be forfeited for routine appointments, and your $100 appointment deposit will be forfeited for surgeries.

We understand that unforeseen circumstances may arise, and we will make reasonable exceptions for emergencies or unavoidable situations. However, we kindly request that you inform us as soon as possible so that we can adjust our schedule accordingly and offer the appointment slot to another client.

The purpose of this policy is to encourage responsible scheduling and minimize disruptions to our operations. By adhering to this policy, we can better serve all our clients and maintain the highest standard of service.

If you have any questions or need to reschedule your appointment, please contact us at least 24 business hours in advance. We appreciate your understanding and cooperation in this matter.